PAYMENT AND EXECUTION POLICY FOR ONLINE COURSES

1. How do I pay?

For services purchased online from www.alexandratanasie.com, you have the following payment options:

• Online payment via bank card through Netopia (the exact total will be displayed before payment).

2. Delivery Method

Courses, meditations, and recorded events from the website can only be accessed through your account. Live group sessions are delivered via the Zoom platform.

Instructions for purchasing recorded courses/meditations/events:

1. Click on "Add to Cart".
2. You will be directed to the shopping cart page, where you click "Continue" to finalize your order.
3. You will be taken to the checkout page, where you enter your billing information.
4. Here, you also enter a username and password (if you already have an account) to create a new account. The courses on the website can only be accessed through your account. can access them by clicking on each one.
5. Enter your details and pay by card.
6. Wait for the payment confirmation email.
7. Log into CONTUL MEU the website under the "My Account" section (red button in the header)and access the "My Courses" tab. Here, you will find a list of all the recorded courses/meditations/events you have purchased. You

RETURN/CANCELLATION POLICY

1. How do I cancel an online course purchase?

If you have purchased an online course that you no longer wish to take, you can contact me at alexandraaa.tanasie@yahoo.com. alexandraaa.tanasie@yahoo.com.

2. Exercising the Right of Withdrawal

According to OUG 23/2014, "the consumer has 14 days to withdraw from a distance contract without having to justify the decision and without incurring any costs other than transport fees for returning the products and possible bank commissions, if applicable."

According to Article 10 of OUG 34/2014, the withdrawal period mentioned above expires within 14 days from the day the consumer or a third party, other than the carrier and designated by the consumer, takes physical possession of the products/services. ersonal account within a maximum of 30 days.

Before the 14-day withdrawal period expires, the consumer must inform the seller of their decision to withdraw from the contract by sending a registered letter.

To do this, the consumer can choose one of the following options:

• Use the withdrawal form model provided in Part B of the annex to OUG 34/2014.
• Make any other unequivocal declaration expressing their decision to withdraw from the contract.

The consumer has exercised their right of withdrawal within the period mentioned in Article 9(2) and Article 10 of OUG 32/2014 if the communication regarding the withdrawal is sent before the expiration of the 14-day period.

The burden of proof regarding the exercise of the right of withdrawal, in accordance with the provisions of this article, falls on the consumer.

3. How long does it take to receive a refund for an online course cancellation?

Depending on the policies of each bank, the refund for the online course will be credited to your personal account within a maximum of 30 days.